Responsible gambling

Responsible Gambling at Grosvenor Casino Stoke

Grosvenor Casino Stoke is committed to providing a safe and responsible gaming environment for all its customers. We understand that problem gambling can have serious consequences on individuals, their loved ones, and the wider community.

Tools and Features:

• Self-exclusion: We offer self-exclusion options, allowing you to block your account for at least 6 months.
• Cooling-off periods or time-outs: You can request a temporary suspension of your gaming activity.
• Deposit limits: Set daily deposit limits to manage your spending responsibly.
• Spend or visit limits: Discuss and set personalized limits with our staff.

Support Organizations:

We proudly signpost UK support organizations, such as GamCare and the National Gambling Helpline. We also promote responsible gambling messaging and provide access to self-exclusion schemes like GAMSTOP for linked online play.

Responsible Gambling Initiatives:

• Our staff are trained to recognize signs of problem gaming and offer support.
• We regularly review and update our policies to ensure compliance with UKGC regulations.
• We participate in industry-wide initiatives promoting responsible gambling practices.

Customer Support:

If you or someone else is struggling with problem gaming, please do not hesitate to reach out to us. Our team will provide guidance and assistance in a confidential and non-judgmental manner.

Promoting Responsible Gaming Habits:

To ensure a safe and enjoyable experience for all our customers, we encourage responsible gaming practices by:

• Setting realistic targets and managing expectations
• Staying within budget limits
• Practicing regular breaks and time management

Grosvenor Casino Stoke is committed to creating an environment that allows you to enjoy your leisure activities while staying in control of your spending. If you have any questions or concerns, please do not hesitate to speak with our staff.